Return and Refund Policy

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to BNC Health Sdn Bhd, 7, Lorong Pk 6, kawasan Perusahaan kamunting, 34600 Kamunting, Perak.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to BNC Health Sdn Bhd, accessible from https://www.bnchealth.com.my
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

You are entitled to cancel Your Order within 7 days but it is subject to approval based on valid and reasonable grounds.

We reserve the right to determine the acceptability of any cancellation request submitted.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: bnchealth@gmail.com
• By phone: 0165120843
• By WhatsApp: 0165120843

We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days.
• The Goods are in the original packaging.
• The Goods must have the receipt or proof of purchase.
• The Goods isn't used or damaged.

The following Goods cannot be returned:

• TERMS AND CONDITION
• Welcome to BNC Health Sdn Bhd for online store. Terms and conditions stated below applies to all visitors and users, you are bound by these terms and conditions.
• General
• The content of terms and conditions may be change, move, or delete at any time. Please note that BNC Health.com have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, BNC Health.com will take immediate actions against the offender(s).
• Site Contents & Copyrights
• Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled, or licensed by BNC Health Sdn Bhd.
• Comments and Feedbacks
• All comments and feedbacks to BNC Health SDN BHD will be remain bnchealth@gmail.com.
• User shall agree that there will be no comment(s) submitted to the BNC Health.com will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.
• Product Information
• We cannot guarantee all actual products will be the same shown on the monitor as that is depending on the user monitor.
• Newsletter
• User shall agree that BNC Health.com may send newsletter regarding the latest news/products/promotions etc through email to the user.
• Indemnification
• The user shall agree to defend, indemnify, and hold BNC Health.com harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
• Link to other sites
• Any access link to third party sites is at your own BNC Health.com will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.
• Inaccuracy Information
• From time to time, there may be information on BNC Health.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability, and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice.
• Termination
• This agreement is effective unless and until either by the customer or BNC Health.com. Customer may terminate this agreement at any time. However, BNC Health.com may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.
• Refund Policy
• Your full refund will be issued once we have received and examined the returned goods at our return center.
• Shipping and Delivery Policy
• Items in stock: 2-5 working days for Standard Delivery items.
• Items that are out of stock: Please email or call us for assistance.
• Payments
• All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods.
• Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order.
• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Goods on sale or sold with promotion price can be refunded too.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

7, Lorong Pk 6,Kawasan Perusahaan Kamunting,34600 Kamunting,Perak, Malaysia.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

We gladly accept for exchange, mail out your item or return your item within 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

Customers can exchange the product with a new one by contacting us

• By email: bnchealth@gmail.com
• By phone: 0165120843
• By WhatsApp: 0165120843